Excellence In Action

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Excellence in Action award recognizes local nursing homes Commitment to quality! This honor recognizes nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.

Walsenburg, CO - August 27, 2012 – Colorado State Veterans Nursing Home, today received My InnerView Excellence in Action award from National Research Corporation. This honor recognizes nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.

“The most important takeaway regarding the Excellence in Action award is that the nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation. “This also underscores the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents and employees every day. We salute our clients for taking the initiative to measure quality.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes (over 5,000) must have completed a customer or workforce satisfaction survey in 2011 (those products will be renamed to resident and family experience and employee engagement respectively in 2013). Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

Colorado State Veterans Nursing Home specializes in Alzheimer’s secure unit, long-term and short-term care.

For more information, contact Colorado State Veterans Nursing Home at 1-800-645-8783

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