FAQs
By becoming a member of our long-term care facility family, you are undergoing a major life change. While a few individuals may look forward to this change with glad anticipation, it is more likely you are experiencing feelings ranging from slight apprehension to deep-seated fear. In order to make the transition a little easier for you we have compiled a list of questions, frequently asked by new residents, with answers.
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Will I have a roommate?
CSVNH has several private rooms; however, there is a waiting list for these rooms. Please notify the Admissions Coordinator if you would like to be placed on the waiting list for a private room. CSVNH has chosen what we believe to be a compatible roommate for you. However, most residents are unaccustomed to sharing their living space with another adult and this may be a difficult experience. -
Where can I keep my valuables?
Although the facility does have a safe in which residents’ valuables may be deposited, space is limited. We encourage you to leave valued items with a trusted friend or family member. CSVNH does not assume responsibility for any cash or other valuables left in your room. Cash can be deposited and withdrawn through the Personal Needs account. You may also obtain a lock box from the Social Servi -
When are visiting hours?
This is your home and as such has no structured visiting hours. We encourage visits from your family and friends. Please ask your visitors to be respectful of other residents and keep in mind that many of our elders retire early. If visitors arrive after 7 PM, please insure that your visit is conducted in a quiet and sedate manner. For security purposes, all visitors must sign in and receive a -
What time do we eat?
Your meals are provided as part of your daily room charge. Meals are served in the Resident Dining Room with breakfast available from 6:30 to 10:00, lunch at Noon and dinner at 5:00 PM. You may also take your meals in the Rosewood Café, located on the first floor of the facility, free of charge. Snacks are available at any time. A family member is welcome to dine with you free of charge in th -
What size television can I bring?
Televisions measuring over 40 inches are generally too large for our rooms, and any television over 30 pounds will need to mount on a floor stand or other appropriate stand. Wall mount televisions must be mounted flush to the wall and cannot be on an extension arm. Only our Safety and Maintenance personnel are authorized to install the hardware for a mounted television. Wall-mounted televisions mu -
What media/communication services are provided?
Telephone service is available to you in your apartment. It is the resident’s or family’s responsibility to contact Qwest to arrange for the service and to pay monthly phone bills. Upon request, the Social Services Department will assist you in arranging phone service. If you have chosen to open a Personal Needs account, payments may be made from that account by contacting the Business Office to m -
What if I want to be discharged?
We ask that you notify us as soon as possible and at least three (3) days in advance if you are planning to leave CSVNH permanently. This will allow us time to obtain discharge orders from your physician, organize paperwork, and make plans to insure a smooth transition for your move. -
What if I need clothes or something from a store?
The Activities Department sponsors one trip a week to Safeway, the Dollar Store, and the cigarette store. They also sponsor one trip a month to Wal-Mart in either Pueblo or Trinidad. You may sign up to go on any of these trips. If you would prefer, you may have Activities staff pick up your items for you. The Social Services Department will also assist you in purchasing clothing, furniture, et -
What if I have questions that aren't covered here?
We are very privileged to be able to provide service to you, our Veterans and Veteran-related residents, and welcome the opportunity to repay you, if only in a small way, for the sacrifices you have made for our great Country. If you have a question or concern that isn’t addressed here, please ask. On the following page is a partial listing of staff that will be happy to answer your questions an -
What do I need to bring with me?
We encourage a home-like environment so please bring any personal items such as pictures, a favorite chair, a television, stereo, home décor, etc., as well as your favorite hobby material when you come for admission. CSVNH provides items necessary for personal hygiene such as toothpaste, shampoo, etc. If you prefer a brand other than that provided by the facility, you will be responsible for the p -
What can I expect on Admissions Day?
You or your designated Power of Attorney will be greeted by the Admissions Coordinator and introduced to the Business Office Manager, who will explain and have you sign necessary business office admissions forms including fees and payment information. You will also receive the facility’s Notice of Privacy Practices and a copy of the Residents Rights. CSVNH is a prepay facility. This means that -
What are my rights as a Resident?
At the time of admission you will be given a pamphlet of Resident Rights. We ask that you read and become familiar with these Rights. CSVNH is adamant that the rights of our residents and families be observed. If, at any time, you feel your rights as a resident or as a family member have been violated please let us know. The Social Services Director is the overseer of Resident Rights in this f -
What activities are available?
The CSVNH Activities Office is located just off the Piano Lobby and directly across from the main Dining Room entrance. There are numerous activities throughout the day as well as special trips, etc., throughout the month. A posting of daily activities may be found on the bulletin board across the hall from the Social Services Office. Your family members are encouraged to join you in any activi -
What about a gift shop?
The facility Gift Shop, located on the first floor of the facility in the main entrance lobby, is staffed by the Hospital Auxiliary volunteers. Gift Shop hours of operation are Monday through Friday from 9 AM to 4 PM. Each resident may receive up to $5 per month free of charge in consumable items such as candy and gum. -
Should I offer gratuities for services I receive while at CSVNH?
Employees are not permitted to accept tips, meals during shopping trips, loans, or any other gratuities from residents. Acceptance of such gratuities will result in the immediate termination of the individual’s employment with CSVNH. Please do not offer money or gifts to any employee for any reason. -
May I go on outings with family or friends?
Residents are encouraged to enjoy outings from the facility. We do ask, though, that you sign out at the time of departure with date, time, destination, and who is accompanying you. You then need to sign back in with date and time when you return. The Resident Sign-In/Sign-Out books are located at the three Nursing Stations. You should use the book on the floor where your room is located, i.e. -
Is there a barber and beauty shop?
Normally a licensed beautician is available on Mondays and Fridays. Appointments may be made by contacting Activities Department staff. You may pay for these services directly or have the fee taken from your Personal Needs account by signing a Petty Cash slip at the time service is received. Because beauticians are not employees of CSVNH, they may accept tips. -
Is smoking allowed?
It is your right as a resident to smoke if you choose to do so. CSVNH is a non-smoking building. Smoking is permitted only in the designated outside smoking area located through the southwest door of the 200 Hall lobby. For the safety of our residents, staff and visitors, oxygen is NEVER allowed beyond the doors to the outside smoking area. If you are on oxygen and wish to smoke, your oxygen m -
How much money should I keep?
You are encouraged to keep no more than $10 in your room or on your person. CSVNH cannot be responsible for money lost or stolen while in your possession. In order to accommodate your personal needs, and in compliance with State Law, CSVNH has established a Personal Needs Trust Fund at the Community Banks of Colorado. While it is not mandatory that you open a Personal Needs Account, the facilit -
How can my voice be heard?
The Resident Council provides a forum for residents to share concerns and issues. The Council also administers financial donations made on behalf of the residents. Council officers are residents of the facility, elected by their peers. All residents are invited to attend the monthly meetings, regularly scheduled for the second Tuesday of the month at 1:30 PM in the Piano Lobby.